At time of delivery, please carefully inspect your shipment thoroughly. If a box is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be fixed with a replacement part, accept delivery of the item. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately. If your order consists of several cartons, you can accept delivery of the undamaged ones and refuse only the damaged items.
It is the policy of Instant Baseball to accept returns only during the first 30 days after delivery and only for reasons related to damage or defect.If you wish to return an item and receive a refund, contact the Instant Baseball customer care team at 1-800-297-0747 to set up a return shipment.
To receive a full refund, any defective products must be returned within 30 days of the merchandise being delivered. For any defective products returned after 30 days, the customer will be responsible for the cost of return shipping and a re-stocking fee may be assessed for the returned products.
Any return after 30 days is at the discretion of Instant Baseball.
For all other returns, the customer will be responsible for the cost of return shipping. Products must be unopened or unused. Used products will be subject to a maintenance fee. Returns made after 30 days are at the discretion of Instant Baseball and may be subject to a re-stocking fee.